Returns

RETURN POLICY

  • You may return your purchase within 30 calendar days from the day your order was placed, with the exception of non-returnable items. Items must be returned in their original condition (unworn and unwashed), with all tags attached. If any of these requirements are not fulfilled, the return may not be processed.
  • Full-priced Items

  • Full-priced items purchased with or without a promo code can be returned for a refund.
  • Sale Items

  • Items marked "Sale" can be returned for store credit only.
  • Final Sale & Non-returnable items

  • Items marked 'Final Sale' are non-returnable. Eyewear, Hats, Hair Accessories, Tights, Bodysuits, Swimwear and Gift Cards are non-returnable.
  • HOW TO RETURN AN ITEM?

  • To request a return, simply navigate to Returns and have your order number and email address associated with your order ready. You’ll then tell us what you’d like to ship back and why, and we’ll send you a prepaid return label with instructions.
  • Start a Return
  • EXCHANGES

  • To exchange your item, simply navigate to Returns, enter your order number and email address, and tell us what you’d like to exchange. You’ll then receive a prepaid shipping label with our return instructions.
  • INTERNATIONAL RETURNS

  • At this time, we are unable to issue return labels for International orders shipped outside of the US. To send your return back, simply submit your return here and we’ll email you the return instructions. Please use a carrier of your choice with a traceable tracking number to ensure delivery. If a return is unable to be tracked, Genuine People will not be able to process your return.
  • REFUNDS AND PROCESSING

  • Once your return has been processed, you will receive a confirmation email with your refund or store credit details. Original shipping charges or return shipping charges, if applicable, are non-refundable.
  • Refund Method Processing time Return Fee
    Credit Card / PayPal / Amazon Pay 7-14 Business Days Prepaid Label - $8.95
    Store Credit 5 Business Days Prepaid Label - Complimentary
    Exchanges 5 Business Days Prepaid Label - Complimentary